General terms of sale
GENERAL CONDITIONS OF SALE CUSTOMER CONSUMER
Article 1 - GENERAL PROVISIONS
These General Conditions of Sale ("GTC") determine the rights and obligations of the parties in connection with the online sale of products offered on the website. www.artmezio.fr (hereafter called "The site").
Any Order placed on the site assumes prior acceptance of these T & Cs including the additional terms, conditions and policies referred to here and / or accessible by hyperlink. These conditions are subject to French law. These T & Cs are therefore an integral part of the agreement between the Customer and the supplier. They are fully enforceable against the Customer who declares having read and accepted them, without restriction or reservation, before placing his Order. If you do not agree to all of the terms and conditions of this agreement, then you must not access the website or use the services offered therein.
These T & Cs apply to any Order placed by an adult natural person acting as a private individual who acknowledges having the full capacity to commit when placing an Order and to provide, where applicable, supporting evidence of his identity and about his age.
Persons acting as a professional in the context of their commercial, industrial, craft, liberal or agricultural activity are expressly excluded from the scope of these GTCS, including if they are acting in the name or on behalf of another professional. .
All new features and tools that will be added to this site at a later date will also be subject to these T & Cs. We reserve the right to update, change or replace any part of these T & Cs by posting updates and / or changes on our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the website after the posting of any changes constitutes your acceptance of those changes.
This site is hosted by Shopify Inc. 126 York St. Ottawa, Ontario, K1N 5T5, Canada.
Article 2 - ONLINE CONTRACTING (Articles 1369-4 and 1125 to 1127 of the Civil Code)
The sales contract between the buyer and the seller is concluded when the latter validates his order at the end of the selection process of the product (s) he has chosen.
To buy one or more products on the site, the Customer selects each product and adds it to his basket. Once their selection is complete, they must confirm their basket to place the Order (first click).
At this stage, the Customer is redirected to a page containing a summary of the selected products, the corresponding prices, terms and delivery costs. It is then up to him to check and possibly correct the contents of his basket. It is up to him to read these T & Cs carefully before validating the entire Order.
This validation of the Order after checking the basket and reading the T & Cs (second click) constitutes conclusion of the Contract and the Customer acknowledges that the second click entails an obligation to pay on his part.
The Customer is then redirected to the payment page. He can choose between the different payment methods offered and proceeds to the payment of his Order.
After validating his Order and making his payment, the Customer receives, on the email address he provided to create his account, a confirmation message from the supplier. This message contains, in PDF format:
- The summary of his order (selected product, price, terms and delivery costs);
- The precise identification of the supplier and his activity;
- The Order number;
- The terms, conditions and withdrawal form;
- These GTC in PDF format.
In the event of non-receipt of the Order confirmation, the Customer is recommended to contact the supplier via the contact form on the site.
The Customer then receives a purchase invoice transmitted in electronic form, which the Customer expressly accepts.
The Customer is advised to keep this confirmation message and the purchase invoice which is also sent to him in electronic format since these documents can be produced as proof of the Contract.
The supplier reserves the right to refuse any Order for any legitimate reason, including for example:
- Order not in accordance with the GTC;
- Quantities ordered that do not correspond to normal use by a private individual;
- Suspicion of fraud on the Order.
Article 3 - INFORMATION ON THE CHARACTERISTICS AND AVAILABILITY OF PRODUCTS
The Customer is informed in French on the site of the essential characteristics of the goods and their price as well as the conditions of use of the product.
The customer accepts that the illustrations, videos or photos of the products presented for sale have no contractual value.
The period of validity of the pricing conditions for the sale of products and their availability is specified on the website.
The products are available within the limits of supplier stocks. This product availability is normally indicated on the specific product page.
In the event that a product becomes unavailable after validation of the Order, the supplier immediately informs it by email. His Order is automatically canceled and the supplier reimburses the full price paid.
However, if the Order contains other products than the one that has become unavailable, these will be delivered to the Customer and the delivery costs will not be reimbursed.
Article 4 - PRICE OF PRODUCTS
It is the one mentioned on the site when the Order is validated.
It can be modified at any time and without notice
It does not include the costs of shipping, transporting and delivering the products to the delivery address.
VAT - CUSTOMS DUTIES AND SIMILAR:
The products ordered by the Customers being imported from countries outside the European Union and the sale being carried out under the conditions of "delivery on departure", their price is indicated in Euros excluding VAT and customs duties.
The price of the products does not include import VAT, import taxes or customs duties, which must be paid in addition and are the responsibility of the Customer.
The Customer is solely liable for import VAT during customs clearance of the product may be required to pay import VAT.
For all products shipped from a country outside the European Union, customs duties or other taxes or duties may be payable which are the responsibility of the Customer.
Indeed, during his purchase, the Customer is the importer of the product purchased in his capacity as recipient of the product.
He is therefore in particular responsible for the import and customs clearance process of the product at the local customs offices. Depending on the price of his order, he may be asked to pay customs duties (for products with a customs value greater than € 150).
The Customer alone is liable for customs duties during customs clearance of the product as the actual recipient of the goods. These customs duties, which are not invoiced to the Customer by the supplier, are not the responsibility of the supplier. The latter can therefore not be held liable for the reimbursement of these rights.
The Customer is invited to obtain information on these aspects from the competent tax and customs authorities before placing an order.
Article 5 - TERMS OF PAYMENT
Payment for the Order is made in cash after validation of the Order.
Several payment methods are offered to the Customer:
Payment by bank cards attached to a banking establishment located in France or by international bank cards (Visa, MasterCard, American Express and Maestro). The Customer certifies that he is the holder of the authorizations necessary to pay with the bank card used. He expressly acknowledges that the communication of his bank card number constitutes irrevocable authorization to debit his account for the price of the products ordered. The amount will be debited at the time of validation of the Order.
Payments by credit card are made via a secure payment platform and the information on the bank cards communicated benefits from the SSL encryption process.
Payment by Paypal within the limit of one thousand Euros (1,000 €). It is emphasized that in the event of recourse to this method of payment, the General Conditions of Use of Paypal are added to these T & Cs.
Payment by vouchers and / or promo codes : The vouchers and / or promotional codes issued by the supplier can be used to pay for all or part of the Order. In the event of an attempt to fraudulently use the vouchers and / or promotional codes, the supplier may proceed with the outright cancellation of the Order.
In the event of refusal of payment by officially accredited bodies or in the event of non-payment of the Order, the supplier reserves the right to cancel said Order.
The supplier reserves the right to suspend any of the payment methods at any time, in particular in the event that a payment service provider no longer offers its services.
The supplier reserves the right to ensure that no one is illegally using a third party's bank card without their knowledge. For this purpose, he may ask the Customer for a copy of his identity document, proof of address as well as a copy of the bank card used for payment while respecting data confidentiality. The order will only be validated after receipt and verification of the documents sent.
Article 6 - DELIVERY
Before the validation of the Order, the supplier communicates to the Customer information concerning the various delivery methods as well as their respective costs and deadlines.
The supplier makes every effort to ensure that the product (s) are delivered on the date scheduled for delivery. In the event of a difficulty, the supplier undertakes to communicate quickly with the Customer to inform him and to seek with him an adequate solution.
The delivery costs are borne by the Customer and are included in the price asked of him when ordering.
Delivery is made, at the Customer's choice, either to the address given by him when ordering, or, where applicable, to a relay point chosen by the Customer from the list of points offered to him. The supplier cannot be held at fault in the event of delay or failure to deliver due to incomplete or erroneous information communicated by the Customer.
On receipt of the product, the Customer agrees to check that it is complete and that it is not damaged.
In the event of an anomaly, the Customer must contact the supplier within three days (excluding public holidays) following the date of receipt of the product.
Article 7 - LEGAL GUARANTEES
The supplier is liable for any lack of conformity of the goods in accordance with the provisions of articles L.217-4 et seq. Of the Consumer Code as well as hidden defects in accordance with articles 1641 et seq. Of the Civil Code.
When acting within the framework of the legal guarantee of conformity (as provided for by Articles L.217-4 et seq. Of the Consumer Code), the Customer:
- has a period of 2 years from the issue to act;
- can choose between repair or replacement of the product, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code;
- is exempt from providing proof of the existence of the lack of conformity during the 24 months following delivery of the product if the product is new, and during the 6 months following delivery if the product is sold second-hand.
The Customer can also decide to act within the framework of the legal guarantee against hidden defects within the meaning of article 1641 of the Civil Code, the Customer can choose between the resolution of the sale or a reduction of the price, in accordance with the article 1644 of the Civil Code.
These legal guarantees apply independently of any contractual guarantee.
Reproduction of applicable texts
L.217-4 Consumer Code:
“The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or carried out under its responsibility. "
L.217-5 Consumer Code:
"The good conforms to the contract:
1 ° If it is suitable for the use usually expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or in labeling;
2 ° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. "
L.217-9 Consumer Code:
"In the event of a lack of conformity, the buyer chooses between repair and replacement of the property. However, the seller may not proceed according to the buyer's choice if this choice results in a manifestly disproportionate cost compared to the other modality, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer. "
L.217-12 Consumer Code:
"The action resulting from the lack of conformity lapses two years after delivery of the goods. "
1641 of the Civil Code
"The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them. "
1648 of the Civil Code
"The action resulting from fatal defects must be brought by the purchaser within two years of discovery of the defect. […] "
Article 8 - RIGHT OF WITHDRAWAL (Law n ° 2014-344 of March 17, 2014 relating to consumption).
In accordance with Article L 121-20 of the Consumer Code, the Customer has the right to freely withdraw within fourteen (14) calendar days from the date of receipt of his Order. In the event of an Order for more than one product, the deadline shall run from receipt of the last product.
If the right of withdrawal is exercised within the aforementioned period, the price of the product (s) purchased and the shipping costs will be reimbursed, with the return costs being borne by the Customer.
To exercise his right of withdrawal, the Customer must inform the supplier by sending a declaration without ambiguity and expressing his intention to withdraw within the period of 14 days mentioned above and indicating the name and references of the product, the date of the order and receipt of the product the order number, the number and address of the Customer and in the event of a request in paper form, the Customer's signature.
The request must be sent to the supplier by post or electronic mail to the addresses appearing in the "legal notices" and / or "contact" section of the site.
The Customer has 14 days from the sending of the notification of his withdrawal to return the product to the supplier in its original packaging, the return costs remaining the sole responsibility of the Customer.
The products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to allow the supplier to relist. In the event of receipt of open, used, incomplete, damaged or soiled products, the supplier will not issue any refund and may even, if it deems it necessary and adequate, engage the Customer's liability for depreciation of the product.
The supplier will reimburse the Customer within 14 days of the date on which he becomes aware of the exercise of the right of withdrawal. However, he may only reimburse the Customer upon receipt of the returned product if he has received the latter subsequently.
This refund will be made using the same means of payment as that used by the Customer to pay for the Order, unless the Customer expressly agrees for another means of payment.
Article 9 - INTELLECTUAL PROPERTY RIGHTS
Unless specifically stated otherwise on a product page, sales of products on the site do not result in any transfer of intellectual property on the products sold.
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the supplier or their initial owner. No assignment of intellectual property rights is made through these GTC.
Article 10 - FORCE MAJEURE
The supplier cannot be held responsible for any non-performance of its obligations hereunder in the event of a fortuitous event or force majeure that would prevent its performance. The supplier will notify the customer of the occurrence of such an event as soon as possible.
Article 11 - EXCLUSION OF LIABILITY
Notwithstanding any provision to the contrary set forth herein, the supplier may in no case be held liable for any loss or damage due to improper use of the product (s) by the Customer, including in particular a modification or alteration of the / product (s) not authorized by the supplier.
Article 12 - SUSPENSION - TERMINATION OF ACCOUNT
The supplier reserves the right to suspend or terminate the account of a Customer who contravenes the provisions of the GTC, or in general the applicable legal provisions, without prejudice to any damages that the supplier may claim.
Anyone whose account has been suspended or closed may not subsequently order or create a new account on the Site, without the prior authorization of the supplier.
Article 13 - ARCHIVING - PROOF
Unless proven otherwise, the information recorded by the supplier constitutes proof of all transactions.
During each Order, the Order summary is sent by email to the Customer and archived on the supplier's website.
The archiving of communications between the supplier and the Customer is carried out on computerized registers which are kept for 5 years under reasonable security conditions. These registers, on which the exchanges are recorded on a reliable and durable medium, are considered as proof of communications, orders, payments and transactions between the Customer and the supplier. They can be produced as proof of the Contract.
The archiving of communications, the order, the details of the order, as well as the invoices is carried out on a reliable and durable medium in order to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the civil code. This information can be produced as proof of the contract.
The Customer will have access to archived items on request to the email address listed in the "legal notice" or "contact" section of the site.
Article 14 - NULLITY AND MODIFICATION OF THE GTCS
If any of the provisions of these T & Cs is void, it will be deemed unwritten, but will not invalidate all of the contractual provisions.
Any tolerance on the part of the supplier, in the application of all or part of the commitments made within the framework of these T & Cs, whatever the frequency and duration, may not constitute modification of the T & Cs, nor generate a right any for the Customer.
Article 15 - APPLICABLE LAW AND SETTLEMENT OF DISPUTES
These GTC are subject to French law.
In the event of any difficulty, the Customer service is at your disposal to find an amicable solution.
In the absence of a solution found directly with Customer Service, the European Commission has set up a dispute resolution platform intended to collect any complaints from consumers following an online purchase. The platform then transmits these complaints to a competent national mediator. You can access this platform by following the following link: http://ec.europa.eu/consumers/odr/main